Accessibility Declaration
PKP Polskie Linie Kolejowe S.A. commits to ensuring the accessibility of its website in accordance with the Act of April 4, 2019 on digital accessibility of websites and mobile applications of public entities.
The accessibility declaration applies to the website en.plk-sa.pl.
- Website publication date:
- Date of last significant update:
State of Digital Accessibility
This website is partially compliant with the annex to the Act on digital accessibility of April 4, 2019 on digital accessibility of websites and mobile applications of public entities due to [non-compliance and exclusions] listed below.
Unavailable Content
- they come from different sources,
- they cannot be modified - e.g. raster scans of text, diagrams, charts without the possibility of converting them into files readable by devices for disabled persons,
- other file formats (e.g. presentations, spreadsheets, text documents, multimedia material) may not be compatible with WCAG due to their large size.
The website is partially compliant with the Act of 4 April 2019 on the digital accessibility of websites and mobile applications of public actors due to the incompatibilities or exclusions listed below: there may be situations where, despite the efforts of the editors of the website, certain documents published on the website are not fully accessible or are inaccessible due to the fact that:
The documents will gradually be adapted to WCAG:
- videos and audio material posted on the website before the European Accessibility Act came into force do not have subtitles and other required elements,
- maps on the website are not available due to an accessibility exemption,
Preparation of the Accessibility Declaration
- Date of declaration preparation:
- Date of last review of the declaration:
We prepared the declaration based on self-assessment using the Checklist for examining the digital accessibility of the website v. 2.2 (docx, 0,12MB).
Feedback and Contact Information
All digital accessibility issues with this website can be reported to Team - via email at wcag@plk-sa.pl or by phone at 22 473 35 01.
Everyone has the right to request digital accessibility of this website or its elements.
When making such a request, please provide:
- your name,
- your contact details (e.g., phone number, email),
- the exact address of the website where the digitally inaccessible element or content is located,
- a description of the problem and the preferred solution.
We will respond to your request as soon as possible, no later than within 7 days of receiving it.
If this deadline is too short for us, we will inform you. In this information, we will provide a new deadline by which we will correct the errors you reported or prepare the information in an alternative way. This new deadline will not be longer than 2 months.
If we are unable to ensure digital accessibility of the website or content indicated in your request, we will offer you access to it in an alternative way.
The above correspondence is subject to the provisions of the Information for people corresponding via email.
Handling requests and complaints related to accessibility
If we refuse to ensure the digital accessibility you requested, and you do not agree with this refusal, you have the right to file a complaint. You also have the right to file a complaint if you do not agree to use the alternative access method we proposed in response to your request for digital accessibility. A potential complaint containing:
- the name of the complainant,
- the address (indicating the town, street, house, and apartment number) of the complainant,
- the content of the complaint or request (the content can be expressed in any way, as long as it allows the subject of the complaint to be determined).
should be submitted by mail to the address:
PKP Polskie Linie Kolejowe S.A.
Management Office
ul. Targowa 74
03-734 Warsaw
or
via the Complaints and Requests form https://wis.plk-sa.pl/skarga/skarga.
The submission via the form should include information that the complaint concerns digital accessibility.
You can also inform the Ombudsman about this situation and ask for intervention in your case.
Additional Information
PKP Polskie Linie Kolejowe S.A. provides the following mobile applications:
- Passenger Portal - Android version - check the accessibility declaration of this application.
- Passenger Portal - iOS version - check the accessibility declaration of this application.
- Safe Crossing - Android version
- Safe Crossing - iOS version
- Safe Crossing VR - Android version
- Safe Crossing VR - iOS version
- Safe Crossing - Challenge - Android version
- Safe Crossing - Challenge - iOS version
- Safe Crossing - Challenge - Windows version
- Efficient Platform - Android version
- Efficient Platform - iOS version
1. There are no designated parking spaces for disabled persons in the immediate vicinity of the building.
2. Access by public buses: stops Dw. Wileński 01, 02, 04, 05 (stops accessible for disabled persons), Dw. Wileński 09, 10 (stops partially accessible for disabled persons).
3. Access by tram: stops Dw. Wileński 03, 07, 08 (stops accessible for disabled persons).
4. Access by metro: Metro Dworzec Wileński stop.
5. The building has two active entrances for employees, guests, and visitors from ul. Targowa and ul. Wileńska. Both entrances are accessed by stairs. There are no ramps or platforms for wheelchairs at the stairs.
6. Currently, the entrances to the building are not accessible for persons with mobility impairments using wheelchairs. To reach the reception, one must overcome external stairs (5 steps) and internal stairs (4 steps). The massive, heavy external doors do not open automatically. The internal doors open automatically.
7. The receptions are located to the right of the entrances from ul. Targowa and ul. Wileńska. Further passage is secured by gates through which a person in a wheelchair can pass.
8. According to the physical security procedure of the PKP Polskie Linie Kolejowe S.A. Headquarters, a guest or visitor cannot enter the building without the presence of a company employee (inviting, representing the respective unit, or a security officer if the visitor is going to the Headquarters Presidium).
9. For persons using wheelchairs, the corridor at the receptions and access to the elevators are available. From the elevators, persons in wheelchairs have direct access to office floors in segments marked as A, B, D, and E. Due to the offset between the floors of segment C and the floors of segments marked as A, B, D, and E, access to the office floors of segment C directly from the elevators is hindered by stairs. Corridors in segments A, B, D, E are not accessible on the ground and first floors of the building due to stairs.
10. The dimensions of the elevators allow their use by persons with mobility impairments using wheelchairs.
11. There are no toilets adapted for disabled persons in the building.
12. The building and all its accessible rooms can be entered with an assistance dog and a guide dog after informing the building security in advance. One post is open until 6 PM, the other is open 24/7.
13. There are no ramps or platforms in the building.
14. There are no voice announcements in the building.
15. There are no Braille or high-contrast markings or large print for the blind and visually impaired in the building.
16. Conference rooms are not adapted for persons with disabilities.
Communication and Information Accessibility
- In the reception and other areas of the building, a Polish sign language interpreter is not available.
- Induction loops are installed in the building's receptions.
- Two portable induction loops are available in the building.