Declaration of Accessibility
PKP Polskie Linie Kolejowe S.A.undertakes to ensure the availability of its website in accordance with the Act of 4 April 2019 on digital accessibility of websites and mobile applications of public actors.
The declaration of accessibility applies to the PKP Polskie Linie Kolejowe S.A.'s website
Dates of publication and update
Website publication date: 2014-02-15.
Date of last major update: 2021-11-28.
The website is partially compliant with the Act of 4 April 2019 on the digital accessibility of websites and mobile applications of public actors due to the incompatibilities or exclusions listed below:
videos and audio material posted on the website before the European Accessibility Act came into force do not have subtitles and other required elements,
maps on the website are not available due to an accessibility exemption,
there may be situations where, despite the efforts of the editors of the website, certain documents published on the website are not fully accessible or are inaccessible due to the fact that:
- they come from different sources,
- they cannot be modified - e.g. raster scans of text, diagrams, charts without the possibility of converting them into files readable by devices for disabled persons,
- other file formats (e.g. presentations, spreadsheets, text documents, multimedia material) may not be compatible with WCAG due to their large size.
The documents will gradually be adapted to WCAG.
The website's navigation is based on widely recognised and applied principles of web design.
The website can be navigated using a mouse or a keyboard.
The website is fully responsive and equipped with mechanisms to make it easier for visually impaired people to view content. It is possible to:
- zoom in on the page and letters using the key combination: Ctrl and +
- zoom out on the page and letters using the key combination: Ctrl and -
- restore the page to its original size using the key combination: Ctrl and 0.
- change the page contrast using the button in the top bar of the website.
Adequate contrast of all elements on the website was ensured.
The declaration was prepared on: 2023-03-14.
The declaration is based on a self-assessment conducted by the public actor.
Feedback and contact information
Please contact firstname.lastname@example.org in case of website accessibility problems. You can also contact us by calling 22 473 35 01. Requests for inaccessible information and requests for accessibility may be made to the same contact person.
The above communication is subject to the provisions of the Information for persons sending correspondence via email.
Everyone has the right to request that a digital website, mobile application or some element thereof be made accessible. It is also possible to request that the information be made available by an alternative means of access, for example by reading a digitally inaccessible document, describing the content of a video without an audio description, etc. The request should include the details of the person making the request, an indication of which website or mobile application the request is referring to and a means of contact. If the person making the request wishes to receive the information by an alternative means of access, he or she should also specify a way of presenting the information that is convenient for him or her.
The public body shall comply with the request without delay, no later than 7 days from the date of the request. If it is not possible to meet this deadline, the public body shall inform the person making the request without delay when it will be possible to comply with the request, but the deadline shall not exceed 2 months from the date of the request. If digital accessibility is not possible, the public body may propose an alternative means of accessing the information. Where a public body refuses to comply with a request to provide accessibility or an alternative means of accessing the information, the person making the request may lodge a complaint about the provision of digital accessibility of the website, mobile application or an element of the website. Once all the provisions of the procedure indicated above are exhausted, it is also possible to submit a request to the Ombudsman.
PKP Polskie Linie Kolejowe S.A. Head Office, ul. Targowa 74, 03-734 Warsaw.
The building is listed in the Register of Historic Monuments and therefore the possibility of making changes to the structure of the building to increase accessibility for disabled persons using wheelchairs is limited. However, PKP Polskie Linie Kolejowe S.A. is in the process of auditing the architectural accessibility of the Head Office building and analysing the needs. Once the documentation is approved by the heritage conservator and a building permit is obtained, it will be possible to proceed with comprehensive implementation of the adopted solutions. Implementation of the adopted solutions is planned from 2023.
No disabled parking spaces have been designated in the immediate vicinity of the building.
Access by public transport bus: Dw. Wileński bus stops 01, 02, 04, 05 (stops accessible to the disabled), Dw. Wileński 09, 10 (stops partially accessible to the disabled).
Access by tram: Dw. Wileński 03, 07, 08 (stops accessible to the disabled).
Access by metro: Dworzec Wileński Metro stop.
There are two entrances to the building for employees, guests and visitors accessible from ul. Targowa and ul. Wileńska. Stairs lead to both entrances. There are no ramps or platforms for wheelchairs next to the stairs.
Currently, the entrances to the building are not accessible to persons with mobility impairments using wheelchairs. An external staircase (5 steps) and an internal staircase (4 steps) must be climbed before reaching the reception desk. The massive, heavy external door does not open automatically. The internal doors open automatically.
The reception desks are located to the right of the entrances accessible from ul. Targowa and ul. Wileńska. Further passage is secured by gates through which a person in a wheelchair can pass.
According to the physical security procedure of the building of PKP Polskie Linie Kolejowe S.A.'s Head Office, a visitor or an interested party is not allowed to enter the building without the presence of a Company employee (an inviting employee, a representative of a given unit or a Railway Security Guard if the interested party is wishing to enter the Presidium of the Head Office).
A corridor near the reception desks and access to the lifts is available for wheelchair users. From the lifts, wheelchair users have direct access to the office floors in the segments labelled A, B, D and E. Due to the misalignment between the floors of segment C and the floors of the segments labelled A, B, D and E, access to the office floors of segment C directly from the lifts is difficult due to the stairs. The corridors in segments A, B, D, E are not accessible on the ground floor of the building due to the stairs.
The dimensions of the lifts enable their use by people with mobility impairments using wheelchairs.
There are no toilets adapted for disabled persons in the building.
An assistance dog and a guide dog are allowed to enter the building and all its accessible areas after informing the building security. One station is open until 6pm, the other 24 hours a day.
Induction loops are installed in the building's reception desks.
Two portable induction loops are available in the building.
There are no ramps or platforms in the building.
There is no voice information system in the building.
There is no Braille signage in the building and no contrast or enlarged print signage for the blind and visually impaired.
There is no Polish Sign Language interpreter available at the reception desk or elsewhere in the building.
Conference rooms are not adapted for persons with disabilities.
PKP Polskie Linie Kolejowe S.A. provides the following mobile applications:
- Portal Pasażera – version for Android
- Portal Pasażera – version for iOS
- Bezpieczny Przejazd – version for Android
- Bezpieczny Przejazd – version for iOS
- Bezpieczny Przejazd VR – version for Android
- Bezpieczny Przejazd VR – version for iOS
- Bezpieczny Przejazd - Wyzwanie – version for Android
- Bezpieczny Przejazd - Wyzwanie – version for iOS
- Bezpieczny Przejazd - Wyzwanie – version for Windows
- Sprawny Peron – version for Android
- Sprawny Peron – version for iOS